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Nationwide
Coverage

Serving Mainland UK

Telephone
07415 365 247

24/7 Customer Support

Mon-Sat - 8:30am - 8pm. Sun 10am - 5pm

Online store always open

Terms And Conditions

Company Details

The selling company is Logistic Solutions NW Ltd. Registered office is 17 St. Peters Place Fleetwood FY76EB. The company reg no is 9623178 and the uk vat reg no is 334780884. Hottub Doctors is a trading name of Logistic Solutions NW. Ltd.

Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied, Logistic Solutions NW Ltd whether offered for sale on this website or not.

Pricing & Supply

All prices on the website include VAT at 20%. The invoice/dispatch note may show VAT separately.

The price you pay for your goods is the price advertised when you place your order. If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described Logistic Solutions NW Ltd, shall not be obliged to sell you that product

All orders for products are subject to availability and Logistic Solutions NW Ltd reserves the right to refuse to supply to any individual or company for whatever reason. If this is the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 2-3 days to appear back into your account).

Payment

We accept payment on-line by Visa, Mastercard, AmEx, Solo, Maestro, Delta, Switch, Bank Transfer or via PayPal. Cash is accepted when purchases are made in person.

Cheques are not accepted.

Delivery Procedure

All in stock orders are despatched same or next working day. Orders received on Friday may not be despatched until the following Monday.

We ask for all your contact details to give to the courier in order to be able to deliver your goods. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone or email, then you will be responsible for the direct cost of that return. This charge is currently your delivery amount and any return costs levied by the courier per order.

We usually use a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page of our web site. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.

If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, a card may be left advising that the delivery was attempted and will give you options to choose from including re-delivery, deliver to an alternative address or deliver to the local pick-up shop. The courier will normally only keep parcels for five working days before returning them to us. If the parcel is delivered to a local pick-up shop and is not collected within 5 days it will be returned to us. If a parcel is returned to us by our courier because they were unable to get a signature or was not collected from the pick-up shop you will be responsible for the cost of that return and also for the additional cost of re-sending the goods to you.

Returning Goods

Please view the returns procedure:

You the customer are responsible for the cost of returning All goods. You must first contact us via email returns@hottubdoctors.com to obtain the correct return address. Also, you must obtain a proof of posting and send via a tracked service, since we will need to see it if the goods do not arrive.

Complaints

We hope you will not have any complaints but if you do please contact us straight away,our full details are at the bottom of the website.

Security and Privacy

Logistic Solutions NW Ltd use secure hosted pages for a secure on-line shopping service. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party. Logistic Solutions NW Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc. If you wish to unsubscribe from this email you can do.

We realise that some customers do not feel comfortable ordering online. For telephone orders call us on 07415 365 247 to place an order with a service representative. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself.

When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number, credit or debit card number, CVV code and expiry date. This will allow us to process and fulfil your orders and to notify you of your order status. When you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.

Payment verification

There are certain occasions when we may require proof of identity from you before we process the order. This may include photocopies or scans of certain documents. This is a

procedural arrangement designed to protect you and us from online fraud. It is not meant to cause offence so please be patient with us.

We reserve the right to refund orders immediately if they do not meet our security criteria.

Website

Images and our descriptive text are for guidance only. We are not responsible for misinterpretation of any product. Images and descriptive text is used to describe the product to the best of our abilities.

Deposits and Callout Fees.

All Deposits and Call out Fees taken in advance of any work taking place are fully refundable for any reason, Until the day before the work/job is scheduled. If cancelled the day before or on the day the work is scheduled then the deposit will be taken to cover costs and not returned.

Payments will be returned to the customer’s card instantly and customers will be sent proof of this. It may take 3-5 working days before the refund shows back in the customers account due to banking processes.