Reviews & Testimonials
We have an outstanding reputation and our online reviews and testimonials speak for themselves. Here we have gathered some of our recent reviews as well as provided links to our various review sources around the web.
5/5
5 STARS ACROSS HUNDREDS OF REVIEWS!
Customers reviews
Some of our recent reviews!
Fantastic and friendly service, first time setting up a hot tub so needed some chemicals and advice. Went though every step with me, making it such an easy process and even made me a temporary jury rigged filter after I somehow misplaced my own. Would 100% recommend for all your hot tub needs.
Jez StowellGoogle Reviewer
Hi. Just had Hot Tub Doctors round to fix our tub From start to finish they have been nothing but fantastic, totally professional knowledgeable and above all friendly.Simon the engineer sorted the problem out without fuss and was a credit to the company.
We wouldn’t hesitate to recommend HTD .
Thanks again for everything
Steve & Jane
Steve WilsonGoogle Reviewer
I rang the lads with a broken hot tub issue and they were there the same day. They kindly supplied a temporary control panel whilst they ordered the required parts. Incredible service, you couldn't ask for more! Thanks again Jerry
Jamie HollidayGoogle Reviewer
Fab job yesterday from Simon and Gerry fitting Air source heat pump, energy usage has dropped a lot for today, and hot tub was getting hotter quicker last night. This hour has gone from using 0.80Kwh to zero with the energy efficiency and controller taking over the recirc pump. Thank you so much
Paul GrimesFacebook Review
Jerry and his team have helped me twice since having my tub. Having made a call to him about a problem he was on the phone trying to assist before sending out an engineer. The diagnosis meant an engineer was needed and thankfully one was available the same afternoon. Simon was efficient, polite and explained and showed me the problem. Can’t recommend these guys enough!
Adam PayneGoogle Reviewer
So friendly and go way beyond to help. Nothing was to problematic. Too be honest had good banter and sound advice regarding commercial tub use. Everything the recommended cam with paperwork and evidence based recommendations. Definately reccomend this company. Sheila from Wales
Sheila HumphriesGoogle Reviewer
Tom and Jerry (yes, seriously) are amazing!!! Their service is second to none. They gave advice when others would have charged a call out fee. When they did need to physically attend, they were efficient and economical. A truly 5 star service.
Sabrina GolderGoogle Reviewer
Twice I have used these guys. First was a new hot tub cover which when it arrived was a lot more heavy than the one fitted so will have better insulation and second was to fit an Air source heat pump which has now lowered the consumption of energy on the tub. Very happy with it all.
Paul GrimesGoogle Reviewer
Fantastic and professional service from Jerry who gave me a day and time and turned up promptly. He was very knowledgeable and gave me some great tips, found the fault with my tub and sorted the problem in no time at all. Can't recommend these guys enough
Linda WrightGoogle Reviewer
Excellent service. Really knowledgeable and friendly engineer. Diagnosed the problem and had the required part on his van so fixed within an hour. Honest and trustworthy I will definitely use again and happily recommend. Sorry he had to climb under the hedging to get to the workings we didn't think about that when siting the hot tub we were only concerned with the views.
Gill Tighe-LarkGoogle Reviewer
A great job done today from these guys, very professional.
Amanda LeeCEO & Founder Crix
The service you get is second to none,
Jerry is so helpful and very knowledgeable in everything aspect of Hottubs
PaulS-618360YELL
Great service - sorted issue quickly and wouldn't hesitate to contact again
GaryR-450YELL
Absolutely fabulous service. Helped me completely getting my tub working again. Would not hesitate using them yet again for any
Peggy ParishGOOGLE
Had a call out today. Gentleman who came was polite, quick and efficient. Had the part in the van and had our problem sorted in just over an hour. Can definitely recommend.🙂
Tracy CullenGOOGLE
Such a great company to deal with. So happy. Purchased a new hot tub, Jay & Wayne installed it effortlessly for us.
J SMITHGOOGLE
A thoroughly, professional annual service was completed on our hot tub last week. Your technician was extremely helpful
ANNIE LEEGOOGLE
Purchased a hot tub from Premier Tubs who outsource their servicing / warranty issues to HotTubDoctors.
NIGEL FRANCISGOOGLE
The constant pump had packed in, and with the cold weather approaching, a bit of a worry. They came out in a week and were fully up front about pricing.
ELEANOR TINSLEYGOOGLE
Performed a Christmas miracle. Other providers either didn't get back to me or couldn't respond until mid- January, HTD resolved problem within 3 days of contact. Hot tub totally unusable, Jerry had an idea of problem before he arrived and thus had all the parts available should simple solution not work - which it didn't. Kept me informed what he was doing and why and we were able to use the hot-tub on Christmas day. Fully satisfied with service, no hesitation in recommending and will happily use again in the future.
Chris DuffyService Customer
I was struggling to identify the parts I need and within a few messages hot tub doctors told me exactly what I need and Evan had them instock for a decent price too
I was also e struggling to work my hot tub after only just buying it and he explained how it works
Took his own time out of work hours really appreciate it and definitely recommend
Thanks you hot tub doctors
Kyle DruggetService Customer
Moved to a new farm and recently put in the concrete pad and reinstalled the hot tub after 8 months in storage.
The hydropool didn't fire up on initial start showing a pack connection fault which apparently is very expensive. Rang Hottub Doctor just before Christmas one evening and his advice was excellent and easy to understand. Removal of the panel and use of the wife's fancy hairdryer to remove any moisture around the PCB computer unit and pump controls... 10 mins later problem solved. Next issue was only half of the jets worked on near corner and back massager seats. The captains chair and two loungers had nothing. After another call to Jerry and some head scratching I removed the diverter valves and relieved an air lock solving the issue immediately. Now just awaiting max temp, a good clean/flush through, drain and repeat we may be able to use it in the next 24hrs fingers crossed. Missed using this with a large Gin and Tonic for so long now. Definitely getting these guys to come down and service the tub going forward. Top drawer!!
A HallService Customer
The constant pump had packed in, and with the cold weather approaching, a bit of a worry. They came out in a week and were fully up front about pricing. These things are never cheap to maintain, however I cannot fault the service. Pump replaced and we are up and running. Some good advice on how to maintain Chlorine levels and the effects of it being too high ( ours was ! ). Very pleased. Jeremy.
Eleanor TinsleyService Customer
Just a taster!
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